Price and payments
The prices on the website do not include shipping cost and customs duties.
Shipping costs will be calculated at checkout. If the shipping costs for your location are unknown, please contact us for available shipping carriers and actual shipping costs before placing your order.
The balance should be paid before the finished product is shipped.
We reserve the right to change prices without prior notice. If your order includes a deposit, changes to the website price will not affect your unpaid balance.
Currently we only accept Paypal for payment.
The measuring kit will be shipped within 10 working days after your deposit is paid.
The finished product is expected to be shipped in 8-10 weeks after you receive the measuring belt and complete the measurements. Some of the factors that may affect the schedule and shipping include very cold/hot weather and the Lunar New Year holiday in China.
Please note that according to Paypal rules, we can only ship your items to the address you left in PayPal when you made your payment. If you submit a different address on our website when you place your order, we will verify it with you and the one on Paypal will prevail.
We ship by FedEx (International Priority) as default. If FedEx is uneconomical/unavailable in your area, we will choose the same class of premium carriers with your consent.
We are willing to ship products anywhere, however, some countries and regions ( e.g. Dubai) may restrict the entry of adult products. If you are not sure, please contact your local customs office for further information.
Our responsibility is limited to providing you with a tracking number and ensuring that your items reach the customs office in your country. After that point, we cannot be held responsible for any shipping or customs delays or non-delivery, however, we are willing to help you.
You will be responsible for payment of any customs duties and taxes.
Cancellations and refunds
For items divided into deposit and balance, before the measurement kit is shipped , you are entitled to a full refund, which also applies to other items within the same order. Once the measuring kit has been shipped, and before the finished product is shipped, you are entitled to request cancellation of the balance only.
For other custom items, if you request cancellation before shipping, we will reasonably retain 20% to 60% of the selling price depending on the production status.
For any unshipped items, we will refund the unused shipping costs after you request a cancellation. If you have uncancelled items in your order, we will retain the shipping costs for them.
Due to the intimate nature of our products, we do not accept returns on products already shipped.
For orders that are not shipped more than 90 days after you complete the measurement, or for orders that we notify you cannot be completed due to unforeseen circumstances, you are entitled to a full refund, including deposit and shipping costs.
We reserve the right to unilaterally cancel orders due to pricing errors, technical problems or other necessary reasons. We value our reputation and will not abuse the above terms.
By accessing this site, you represent that you are at least 18 years of age. We only include agreements with adult persons.
You should use our products legally. We do not approve to use our products on minors, even if they are consensual.
Similar to tobacco, alcohol and coffee, such hobbies can be medically unsafe. You need to use our products and services with caution, and agree that we are not responsible for any possible consequences.
We are responsible for repairing malfunctions caused by manufacturing flaws within 180 days after you receive the product, and will cover the shipping costs for sending it back after repair. For other situations, we provide paid repairs.
We do not guarantee repairs for intentional damage and modifications.
Our warranty does not cover on the padlocks provided.
Our warranty does not cover day-to-day wear and tear steel tarnishing and scratching.
Please be sure to clean your items thoroughly before sending them back.